Refund policy
2. Return Policy
We accept returns (uninstalled equipment only) within 60 days of the purchase date under the following conditions:
Item Condition: Products must be unused, uninstalled, and in the original manufacturer’s packaging.
Protective Shipping Materials: All protective packaging materials used during shipment must be reused to ensure the product’s safe return.
Original Parts and Accessories: All returned items must include original parts, manuals, and accessories.
A 10% restocking fee may apply.
Return shipping or transportation cost are the responsibility of the customer,unless the return is due to due a defect or error on our part.
Installed equipment
Once equipment is installed,it becomes non-returnable.However ,if there is a manufacturer defect,we will facilitate warranty claims according to the manufacturer warranty policy.
3. Refunds
Refunds are processed within 14 business days after return approval.
Customers are notified by phone, email, once the refund has been issued.
4.Service and Installation.
All installation and labor services are non-refundable once performed.If there are any services issue,please notify us within 7 calendar days from service performed date.
5. Service Cancellation and Refunds
- Services cannot be refunded once performed.
- You may cancel or reschedule free of charge up to 24 hours before your appointment.
- To cancel or reschedule, contact us at:
📧 coolcomfortservice24@gmail.com
📞 +1 645 239 3990
5. Contact Information
If you have any questions, please contact us:
- Email: coolcomfortservice24@gmail.com
- Phone: +1 645 239 3990